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Managing customer expectations

Digital disruptors, such as AirBnb, Zopa, GiffGaff, manage to deliver impeccable customer service and remain within arm’s reach of their customers at all times despite changing expectations. What lessons can energy networks learn from them if they are to deliver greater clarity for customers? Managing Expectations Where...

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Project Log: Engaging stakeholders

In the current phase of the project, one of our priorities is getting out on the road and engaging with as many potential customers and stakeholders as possible. All these conversations are helping us to build a clearer understanding of the energy pain points and...

Futurewave in Output Mag
In the News

Since Project Futurewave began gaining momentum, there’s been a lot of interest from stakeholders – including the media – in the vision for the platform and how it hopes to benefit energy customers and communities. Leading gas, power and heat publication, Network, spoke to us back...

Energy Loop presentation
Tackling the customer shaped elephant in the room

Earlier this month, Freddie was invited to give an overview of The Energy Loop at Utility Week Live - the UK's largest exhibition covering the water, gas and electricity sectors. Watch his presentation here to find out which 3 big barriers are preventing customers from taking...

TEL
Bringing you into the loop

Bringing you into the loop Great businesses create great brands. This is the attitude that was front of mind earlier this year when the project team kicked off the process of designing and developing a compelling brand identity for what has, up until this point, been...

eic-futurewave-dashboard-mobile
The Big (and Smart!) Data Opportunity coming from Futurewave

With thanks to John White, managing director at Radical Company, for this guest contribution to the blog.  From an early stage of the project, Radical has been supporting the EIC to evolve a data driven prototype of the Futurewave platform that will deliver real benefits to...

Futurewave Phase 02 Outcome Summit at Ace Hotel, Shoreditch, London.
18th January 2016.
What lies ahead in 2016?

Futurewave stakeholders from inside and outside the energy sector gathered in London on Monday to celebrate the progress made on the project to date and to look forward to what’s in store in 2016. Guests at the third Futurewave summit heard from a number of speakers...

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Project Log: Starting 2016 with a summit

On 18th January 2016, the Energy Innovation Centre will be hosting the Futurewave Summit in London which will bring together the stakeholders who have been involved in the project to date. The date of the event is fitting since it will be almost exactly a year...

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