Author: Freddie Tilbrook

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Managing customer expectations

Digital disruptors, such as AirBnb, Zopa, GiffGaff, manage to deliver impeccable customer service and remain within arm’s reach of their customers at all times despite changing expectations. What lessons can energy networks learn from them if they are to deliver greater clarity for customers? Managing Expectations Where...

Project Log: Reflect, regroup & refine

This week we reached a really exciting point in the project as the core team got together to reflect on our progress over the last eight weeks at an interactive workshop in London. The session was an opportunity for us to sit down together in the...

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Crossing the finishing line for the prototype

Today was a big day for the team as we ran the final live prototype demo of this phase of the project. Tom at Radical took us back through the Source It, Build It and Fund It areas of the site to highlight where gaps have...

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Project Log: building connections

As Project Lead, the Energy Innovation Centre’s Freddie Tilbrook is the man firmly at the helm of Futurewave, ensuring that we remain on course and that the relevant parties are on board as we navigate to each stop on the journey. Four months into his role...

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Sprinting to the project mid-point

With a second sprint and live demo complete, we’re now building up to the mid-point of the project and are very excited to see how far we have come in such a short space of time. This week’s demo ran through the community ‘Source it’...

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Bringing a prototype to life

Week-long sprints and live demos are integral to the approach we’re taking to the development of the Futurewave prototype over the next few months. Every Friday, myself and the project teams at Radical and Fahrenheit 212 work out which area of the prototype will be the...

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