Insights

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Managing customer expectations

Digital disruptors, such as AirBnb, Zopa, GiffGaff, manage to deliver impeccable customer service and remain within arm’s reach of their customers at all times despite changing expectations. What lessons can energy networks learn from them if they are to deliver greater clarity for customers? Managing Expectations Where...

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Bringing you into the loop

Bringing you into the loop Great businesses create great brands. This is the attitude that was front of mind earlier this year when the project team kicked off the process of designing and developing a compelling brand identity for what has, up until this point, been...

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The Big (and Smart!) Data Opportunity coming from Futurewave

With thanks to John White, managing director at Radical Company, for this guest contribution to the blog.  From an early stage of the project, Radical has been supporting the EIC to evolve a data driven prototype of the Futurewave platform that will deliver real benefits to...

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Empowering Community Energy?

With a 40 per cent rise in energy demand globally, there is a well reported urgency to generate more power. Whilst large-scale generation such as new nuclear and gas plants will play the biggest part in meeting these energy needs, another source which has been...

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Project Perspectives: Q&A with Geoff Murphy, SP Energy Networks

SP Energy Networks (SPEN) is amongst the top four most innovative utilities companies in Europe, with innovation delivering an estimated £70m in customer benefits. Innovation is strongly embedded in its culture and the network is hungry to find ways of turning trials into practical applications...

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Q&A with Freddie Tilbrook from the Energy Innovation Centre

As Project Futurewave approaches the end of Phase 2, we caught up with Project Lead, Freddie Tilbrook, to reflect on the progress to date and what the future holds. How has Phase 2 gone? I’m confident it’s been a big success – in just five months we...

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Three lessons borrowed from Zopa

Learning from those who have gone before us – other organisations and other sectors – is integral to the ‘test and learn’ culture that we’re adopting on the Futurewave project. In an earlier post, we shared insights from Airbnb and here we take a look at...

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